Complaints

We welcome your comments and take complaints seriously. You can file a complaint in Arabic or English using the form on this page, or by the email address or phone number shown here.

What to include

Your order number, if you have one; a short description of the problem; and photographs if the complaint concerns the condition of a piece or a shipment.

Response and resolution times

• We reply to every complaint within three business days of receiving it.
• We resolve the complaint within seven days of receiving it.

Damage in shipping must be reported within 24 hours of receipt, as set out in our return and refund policy.