Shipping policy

Where we ship

We ship within the Kingdom of Saudi Arabia and to most countries around the world. Some destinations may not be served by our carriers; if we are unable to ship to your address, we will contact you and refund your order. The areas we ship to may change from time to time.

Shipping fees

Shipping fees vary by product, its size and weight, and the delivery destination. The final fee is shown at checkout before you pay, and that is the fee that applies to your order.

International orders

Orders shipped outside Saudi Arabia may be subject to customs duties, import taxes and clearance fees charged by the destination country. These charges are set by the authorities of that country, are not included in our prices or shipping fees, and are the responsibility of the recipient.

Customs procedures may delay delivery, and such delays are outside our control. If a shipment is refused or returned because these charges were not paid, or because the recipient could not be reached, the cost of shipping in both directions and any charges incurred may be deducted from the refund.

Orders are charged in Saudi riyals (SAR). Your bank or card issuer may apply its own exchange rate or fees.

Preparation and delivery times

Preparation and delivery times vary by product, destination and carrier. Any time we mention is an estimate, not a guaranteed date. Shipments may be delayed for reasons outside our control, such as carrier operations, customs, busy seasons or general circumstances, and such delays are not a breach on our part.

Tracking

When your order is shipped, we notify you by email, with tracking details where the carrier provides them.

Artworks and large items

Some items, such as large artworks, may need special shipping arrangements. We may contact you to coordinate delivery.

Receiving your order

Please check your order when you receive it. If there is visible damage, tell us as soon as possible and include photographs of the package and the item. Such cases are handled under our Refund policy.

Delivery address

You are responsible for providing a correct address and contact details. Any delay or additional cost caused by an incorrect address, or by the order not being received, may be borne by the customer.

Changes to this policy

We may update this policy from time to time. Updates apply to orders placed after they are published.

Contact

For any question about shipping: care@bojournal.sa or WhatsApp +966 55 260 2588.