• Free shipping on all paintings
  • From the artist’s studio to your door, with no delivery fee
  • Original artworks by selected artists
Search art, books, supplies, artists

Refund policy

1. General return conditions

The customer may request to return purchased pieces within (7) days of receiving the order, subject to the following conditions:

  • The piece must be in its exact original condition and must not have been used.
  • It must be returned in its original luxury packaging, with all accessories, cards and "certificates of authenticity" (if any).
  • For returns not related to a manufacturing defect, the customer bears the cost of the return shipping label, which is deducted from the total refunded amount.

2. Non-returnable items (exceptions)

Given the nature and sensitivity of some works, the following categories are excluded from the return and exchange policy (unless they arrive damaged):

  • Original artworks: to ensure their safety and to avoid damage from repeated shipping.
  • Customized items: any piece that has been modified, engraved, or made specially at the customer's request.
  • Limited editions: once their original packaging has been opened.

3. Reporting damaged pieces

If the piece suffers any damage during shipping, please contact us within (24 hours) of receipt.

  • Bo.Journal covers all shipping costs for returning the damaged piece.
  • We will arrange with you to replace it with an identical piece (if available) or to refund its full value.

4. Steps to submit a return request

To ensure a smooth experience, please follow these steps:

  1. Contact the customer care team by email: care@bojournal.sa
  2. Attach the order number, with clear photos of the piece and its packaging in their current condition.
  3. Our team will review the request within 48 business hours and issue the return shipping label.
  4. The customer hands the piece over to the designated shipping company.

5. Refunds

  • Once the piece arrives at the merchant's location, it will be inspected to confirm its condition and that it meets the return conditions.
  • Upon approval, the amount will be transferred to the original payment method used at purchase.
  • It may take 7 to 14 business days for the amount to appear in the bank account, depending on the policies of the card-issuing bank.