Orders and payment
How do I buy a work from Bo.Journal?
Original works are acquired through an acquisition request: press "Request to acquire this work" on its page and leave your details. We hold the work in your name for 12 hours, someone from our team contacts you, and you then receive a secure payment link. Books, supplies and editions are added to the cart and bought directly. Where a work is priced on request, write to us from the work's own page.
Does an acquisition request commit me to buy?
No. A request does not commit you to anything, and nothing is paid when you send it. We hold the work in your name for 12 hours, after which it becomes available again if the acquisition has not been completed.
Which payment methods do you accept?
Payment is made online through secure, encrypted payment gateways, and the available methods are shown at checkout. For original works, the payment link reaches you after we have been in touch. Prices are in Saudi riyals (SAR), and we do not keep your card details.
Can I correct a mistake in my order?
Yes. If you made a mistake in your order, such as the address, the contact number or the item chosen, tell us within 24 hours of placing it, by email or WhatsApp, and we will correct it.
Shipping and delivery
How long does delivery take?
Within Saudi Arabia: within 14 business days of the order. Outside Saudi Arabia: up to 21 days. The delivery time is shown with the delivery options at checkout, before you pay.
How much is shipping?
Shipping is free on all paintings. For other products the fee varies by product, size, weight and destination, and the final fee is shown at checkout before you pay.
Do you ship outside Saudi Arabia?
Yes, to most countries. The destination country may charge customs duties and import taxes. These are not included in our prices and are paid by the recipient.
How do I track my order?
When your order ships we notify you by email, with tracking details where the carrier provides them.
What if my order arrives damaged?
Contact us within 24 hours of receipt, with photographs of the package and the piece. Bo.Journal covers the cost of returning it, and we replace it with an identical piece if one is available or refund it in full.
Returns and refunds
Can I return a purchase?
You may request a return within 7 days of receiving your order, provided the piece is in its original condition and packaging, with everything that came with it. Where there is no defect, the customer pays the return shipping, which is deducted from the refund. The details are in our Refund policy.
What cannot be returned?
Original artworks, because each is a unique piece of which only one exists; items made or customized at the customer's request; and limited editions once their original packaging has been opened. This does not apply to pieces that arrive damaged.
When will I receive my refund?
We review a return request within 48 business hours. Once the piece is received and inspected, the amount is returned to the original payment method. It may take 7 to 14 business days to appear, depending on your bank.
The artworks
Are the works original?
The works in our gallery are original works by Bo.Journal's artists. Each work's page lists its details, including its rarity.
Who sells the work?
The work is sold directly by the artist through the platform, under Bo.Journal's supervision. Bo.Journal handles display, payment and shipping coordination.
Will the work look like its photographs?
Slight differences in color and detail may appear between a work and its images on screen.
Do I acquire the rights to the work?
You own the physical piece only. Copyright and reproduction rights remain with the artist.
Contact and complaints
How do I contact you?
By email at care@bojournal.sa, by phone or WhatsApp on +966552602588, or through the Contact page.
How do I file a complaint?
Through the Complaints page, by email or by phone, in Arabic or English. We reply within three business days and resolve the complaint within seven days.
